International Travel Crisis Management Summit

09 November 2017 | Haberdasher's Hall | London

The second International Travel Crisis Management Summit (ITCMS) will return to Haberdasher's Hall in London on November 09 2017.            

The ITCMS brings together senior leaders from travel organisations, specialist service providers, policy makers and government representatives all of whom are key stakeholders in a coordinated global response to an increasingly complex and prolific threat.   

Attendees will be be senior leaders and C-suite directors spanning all key business functions including:- finance, operations, risk, IT and security.  The 2017 event is brought in partnership with headline sponsor AIG.


3 reasons to visit ITCMS 2017


  1. Connect with cross-industry decision makers who are taking a global leadership position on crisis management and building confidence for travellers, suppliers and destinations, when faced with crisis.
  2. Learn about innovative products and services that are used around the world to improve the travel experience.
  3. Hear authorities discuss current and future trends affecting anyone who travels, anytime, anywhere.

PHOTO GALLERY LONDON 2016

AGENDA

Discussing the critical issues

This packed agenda is designed to equip professionals with latest need-to-know information on this critical issue.  The agenda is a mix of plenary sessions, interactive discussions, and panel debates.  Delegates will learn from senior figures who have successfully navigated various crises who will share their experiences.

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Registration & Coffee

Registration & Coffee

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Introductions
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Keynote

Duty Towards the Traveller, Leisure or Corporate

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Event Moderator's Introduction
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Addressing Disruption and Resilience Globally

Over the past few years, there has been an increased global focus on crisis management and communication. Knowledge sharing has become a prerequisite as travelers face ever more frequent disruptions. Our speaker will give an overview of where crisis management is today, what lessons were learned from our Summit 2016,  what the key considerations are for improving resilience and dealing with crises. How are western crisis management guidelines adapted to differing regional cultures and settings? What is a destination’s capacity for handling a crisis? What plans do hotels have? Are providers translating for regional requirements? Can we think entrepreneurially about resilience? Where do we need to innovate in terms of achieving successful crisis management? Are we looking at crisis management as a whole or too focused on crisis communications?    

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The Building Blocks of Effective Crisis Communication: Dealing With Social Media And Marketplace Credit

Communication is critical when seeking to manage disruption caused by a destination or corporate crisis. This session will look at how to prepare for such a crisis, how to assess it and act, and how to use communication technology to manage and survive. Representatives from the private sector will discuss communication before, during and after a crisis. What does messaging look like both internally and externally? Do your crisis plans cater for cascading disasters? Can you count on everyone to stick to the message? Have you built well-established relations with the media? The first message out will set the tone – and may even determine if you will survive post-crisis. Are you in front of the man with the phone publishing instantaneously on social media? Have you built brand credit with the public? Anticipation, preparation and reaction will be covered in this session. Successful, transparent communication makes all the difference.    

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Morning Coffee Break
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Crisis Threat Numero Uno: Cybersecurity

We have never been more dependent on digital communication as we are today. With the evolution of digitalisation. Companies, individuals and travellers, depend on reliable, secure and high available connectivity, to conduct business from every location. Unfortunately, the digitalisation of how we do business today has significantly expanded the surface area for cyberattacks as well as the types of cyber threat actors, ranging from hacktivists, cybercriminals and foreign nations. Business travellers are a target in many cyberattacks because they become more vulnerable when they leave their secure environments and use facilities like hotels, airports and public Wi-Fi enabled places, potentially allowing cyber threat actors to spy, compromise and steal potentially sensitive data from their victims.

 

In this session, the speaker will cover how travellers can minimise the risk before, during and after travel as well as cover some of the larger and more critical incidents which have occurred to business travellers.

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The Fourth Industrial Revolution: Digitisation And Its Impact

We have never been more dependent on digital communication as we are today. With the evolution of digitalisation. Companies, individuals and travellers, depend on reliable, secure and high available connectivity, to conduct business from every location. Unfortunately, the digitalisation of how we do business today has significantly expanded the surface area for cyberattacks as well as the types of cyber threat actors, ranging from hacktivists, cybercriminals and foreign nations. Business travellers are a target in many cyberattacks because they become more vulnerable when they leave their secure environments and use facilities like hotels, airports and public Wi-Fi enabled places, potentially allowing cyber threat actors to spy, compromise and steal potentially sensitive data from their victims.

 

In this session, the speaker will cover how travellers can minimise the risk before, during and after travel as well as cover some of the larger and more critical incidents which have occurred to business travellers.

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Lunch
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Bringing It All Together

So how does it all work in practice? In this session, two mock clients drawing from their real life experience will determine how to structure and or adapt their crisis management plans. One is a multinational group of global companies that needed to devise a crisis management plan after a major restructure. The other are two destinations grappling with how to handle the fallout from a series of terror attacks. How did they get started? How did they manage to develop a plan while the businesses were actively in operation and dealing with crises? What personnel are required? These two case studies will walk us through the evolution of a crisis management plan.    

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Looking Ahead - a conversation with Google
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Wrap Up & Close

SPEAKERS

Gerald Lawless
Head of Tourism and Hospitality, Dubai Holding; Chairman, World Travel and Tourism Council
Mario Hardy
CEO
Pacific Asia Travel Association (PATA)
Robert Gallagher
Senior VP & COO
AIG Travel
Lee Hayhurst
Group Head of News
Travel Weekly
Joanna Kolatsis
Partner and Head of Aviation & Travel
Hill Dickinson
Lee Miles
Professor of Crisis & Disaster Management Bournemouth University Disaster Management Centre
Robert Rowntree
Vice President Operations
Kenyon International Emergency Services
Ian Taylor
Executive Editor
Travel Weekly Group
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Duncan Horton
Chief Executive
Jacobs Media Group
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MMatsatsi Ramawela
CEO
Tourism Business Council of South Africa (TBCSA)
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Sandra Cavao
UNTWO
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Vijay Poonoosamy
Etihad Airways
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Emilio Ines
Forward Keys
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Jens Monrad
Senior Intelligence Analyst
FireEye
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Andrew O'Connor
Risk Management
British Petroleum (BP)
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Chin Mai Sharma
Chief Revenue Officer
Taj Group
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Jennifer Tombaugh
President/CEO
Tauck Tours

BOOK NOW

Earlybird - £245 +VAT (deadline September 8) 

Previous Delegates -  £195 +VAT

Standard Price - £295 +VAT


The earlybird ticket price is valid until Friday September 8 when the tickets will revert to the standard fee of £295 + VAT

If you are a previous delegate and you have not received your discount code by email please contact Natalie Budgen

For groups of three delegates or more, discounts are available, please contact Natalie Budgen to find out more.

VENUE

Haberdashers' Hall, 18 West Smithfield, London, EC1A 9HQ

Tel: 020 7246 9988, Fax: 020 7246 9989
Email: enquiries@haberdashers.co.uk
Venue website www.haberdashers.co.uk

PARTNERS & SPONSORS

The ITCMS is produced in partnership with corporate sponsors and the key global travel associations to ensure a highly targeted and relevant programme covering all industry sectors.

CONTACT US

Laurie Myers

Email: Laurie.myers@jacobsmediagroup.com

Phone +30 6970032016
US cell +1 949 742 9648
What's App: +306947577656


Daniela Wagner

Email: Daniela.wagner@jacobsmediagroup.com

Phone +44 7932 074 978

Ticket purchases/Enquiries:

Andy Hibberd

Email: andy.hibberd@jacobsmediagroup.com

Phone +44 207 881 4386

Jacobs Media Group