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International Travel Crisis Management Summit

SAVE THE DATE:

2017 ITCSMS CONFERENCE WILL TAKE PLACE ON THURSDAY 09 NOVEMBER

For details of our regional event in the Balkans please visit

Macedoniatourismsummit.com

 

Taking place in London on November 10 2016 the ITCMS will address the growing needs of an industry which has been subject to an increasing number of crises both natural and man-made.

In the last two years alone there have been a number of high-profile incidents that required the industry to demonstrate its crisis management credentials in order to maintain consumer confidence.

The ITCMS will bring together leading figures from the global travel industry, along with officials, journalists, mayors, civil defence ministers, PR and insurance professionals, assistance and crisis management experts to share best practices, discuss emergent threats and post-event responses. 

About

 

 

 

The inaugural International Travel Crisis Management Summit will take place at the Haberdashers' Hall, London on Thursday 10th November.

The agenda will explore the role of business and government in crisis response, how to manage reputation and media during a live event before addressing long -term reputation management after a crisis. Most importantly the ITCMS will bring government and the travel sector together to present a shared vision.

The ITCMS is organised by Connecting Travel which is part os Jacobs Media Group, Europe’s largest travel and hospitality business-to-business media company. In the UK it publishes over 150 print publications including the market-leading titles Travel Weekly and The Caterer. Across Europe, Jacobs Media Group produces over 120 events attracting more than 9,000 delegates.

Connecting Travel is a dedicated global travel and tourism business community for industry professionals. It will bring the global industry together through a business network driven by the latest industry news and information sharing. In contrast to the generic nature of other professional networks, Connecting Travel is a bespoke solution designed specifically for our industry and tailored to the unique way in which professionals engage with each other around the world.

Agenda

This packed agenda is designed to equip travel professionals with latest need-to-know information on this critical issue.  The agenda is a mix of pleneary sessions, interactive disucssions, and panel debates.  Delegates will learn from senior figures who have successfully navigated various crises who will share their experiences.

 



8:00
Registration and coffee
8:40
Event Moderator's introduction
Fiona Jeffery, OBE, Founder & Chairman, Just A Drop
8:45
Welcome
Clive Jacobs, Chairman, Jacobs Media Group, parent company of Travel Weekly Group
9:00
The Dimensions of a Crisis

The panel discusses what is a crisis, how many different types are there and how an unfolding crisis must be simultaneously considered from security, media, political and economic points of view throughout the three phases of a crisis: Pre-crisis, Crisis Response and Post-crisis.

Moderator: Ian Taylor, Executive Editor, Travel Weekly Group

Gerald Lawless, Head of Tourism and Hospitality, Dubai Holding; Chairman, World Travel and Tourism Council
Aneil Bedi, Partner, M&C SAATCHI
Rick Johns, Programme Manager, Visa
Robert Rowntree, Vice President Operations, Kenyon International Emergency Services
Ian Taylor, Executive Editor, Travel Weekly Group
10:00
Crisis Impact on Tourism and the Bottom Line

Operators who have dealt with high profile crises share their experiences, exploring what decisions were made and how they were taken, what ramifications and new actions grew out of their experience.  Covering all major sectors of the industry, this discussion will provide company specific but also generic overviews of what can be done to instill confidence in the travelling public.

Moderator: Lee Hayhurst, Group Head of News, Travel Weekly Group

Brett Tollman, CEO, Travel Corporation
Richard Evenhand, Global Director Training, V-ships Leisure INTL
Omer Isvan, CEO, Servotel Corporation
Lee Hayhurst, Group Head of News, Travel Weekly
Michael Gray, Founding Partner, Gray Matters International
11:00
COFFEE BREAK
11:30
A United Industry

Crises are the new norm.  What can be done by and for businesses in each sector to improve the effects of this new reality on the travelling public as well as on their bottom line?  How can the industry better influence government to enact policies that build safety nets thwarting even the smallest aftermath? What policies need to be in place within companies to minimize the toll?  Leading representatives and policy makers from the most influential Associations and Government bodies come together to present their shared vision of how the industry can work together with government to minimize risk, respond effectively and build confidence in the travelling public.

Moderator: Peter Greenberg, Travel Editor, CBS News 

Dr Taleb Rifai, Secretary General , United Nations World Tourism Organization
David Scowsill, President & CEO, WTTC
Isabel Hill, Director, National Travel and Tourism Office, United States Department of Commerce
Mario Hardy, CEO, Pacific Asia Travel Association (PATA)
Andy Harmer, Director for Europe, Cruise Lines International Association (CLIA)
Peter Greenberg, Travel Editor, CBS News
12:30
LUNCH
13:30
Destination Crisis Impact

Different local contexts, media attitudes, risk appetite and political will, all play a major role in whether and how quickly a destination (land or sea) can recover.  Some quickly bounce back while others languish with local economies failing, resulting in political unrest. This session explores how maintaining a safe image can facilitate the recovery of tourism, which then can impact the political climate.  How are do government policies impact the destinations…ie. visas, travel advisories.

Moderator: Lee Miles, Professor of Crisis & Disaster Management, Bournemouth University

Elena Kountoura, Minister for Tourism, Greece
Elliott Ferguson, President and CEO, Destination DC
Mike Rea, President & CEO, Tourism Cares
Sultan Al Mutawa Al Dhaheri, Acting Executive Director, Tourism Sector, Abu Dhabi Tourism & Culture Authority
Robin Tauck, Commissioner, US UNESCO, Cultural Section/Founder, TRIP Foundation/Co-Owner, Tauck Inc
Lee Miles, Professor of Crisis & Disaster Management, Bournemouth University Disaster Management Centre
14:30
The Complexity of Service Providers

Lawyers, insurers and assistance companies have been operating in conjunction with travel partners for years.  Hear their thoughts on the types of services available, training and support.  This specialist area is complex and requires stakeholders to work efficiently under pressure in order to deliver maximum benefit in the fact of a crisis. 

Moderator:  Joanna Kolatsis, Partner, Hill Dickinson LLP

Liam Morrissey, CEO, MS Risk Ltd
Maria Pittordis, Head of Marine, Trade and Energy, Hill Dickinson
Steve Dunne, Executive Chairman, Brighter Group
Robert Gallagher, Senior VP & COO, AIG Travel
Alan Pattison , Director of UK Affinity & Retail, Tasker Partners
Joanna Kolatsis, Partner and Head of Aviation & Travel, Hill Dickinson
15:30
COFFEE BREAK
15:45
Airline disruption: How can the industry collaborate to recover the passenger experience?

Representatives from across the airline experience chain will look at the knock-on impact of crises and delays on passengers and the user experience. Exclusive new research has been commissioned by Amadeus and written by award winning travel journalist Rose Dykins. This will be broader in scope, incorporating the perspective from the wider industry on Disruption (airport, hotel, TMCs, etc.) through interviews with representatives from these segments as well as industry experts. We will make the case for an integrated approach to Disruption – supporting Amadeus’ core value proposition in this area.

This session will offer the industry a positive path forward to tackle a problem that costs airlines $40 billion per annum.

Moderator: Ian Taylor, Head of News, Travel Weekly Group 

Patricia Simillon Dorne, Senior Manager, Strategic Marketing & Planning, Amadeus IT
International Airlines Transportation Authority (IATA)
Star Alliance Network
Quentin Desurmont, President, Traveller Made ®
Ian Taylor, Executive Editor, Travel Weekly Group
16:30
Being Prepared: Next Steps

Tourism is a resilient business and will continue to grow. This session will look at some of the practical outcomes of the Summit and how these can be applied by participating companies and by the industry as a whole. The focus will be on the timeliness of communications, handling client psychology, managing expectations internally and externally, and reputation management. Media, PR and crisis specialists will help formulate and share best practices. 

Moderator: Jean-Claude Baumgarten, Chairman, Crewe Associates

Helena Egan, Director, Global Industry Relations, TripAdvisor
Michael Mozinski, Partner, London Advertising
Phil Kelly, Co-Director and Head of Human Factors, HBP Training
Duncan Alexander, Director – Travel & Hospitality, Cognizant
Deirdre Wells OBE, Chief Executive , UKinbound
Jean-Claude Baumgarten, Chairman & CEO , CREWE Associates
17:30
COCKTAIL RECEPTION
17:30
CLOSE


Speakers
Duncan Alexander
Jean-Claude Baumgarten
Aneil Bedi
Quentin Desurmont
Sultan Al Mutawa Al Dhaheri
Steve Dunne
Helena Egan
Richard Evenhand
Elliott Ferguson
Robert Gallagher
Michael Gray
Peter Greenberg
Mario Hardy
Andy Harmer
Lee Hayhurst
Isabel Hill
Omer Isvan
Clive Jacobs
Fiona Jeffery, OBE
Rick Johns
Phil Kelly
Joanna Kolatsis
Elena Kountoura
Gerald Lawless
Lee Miles
Liam Morrissey
Michael Mozinski
Alan Pattison
Maria Pittordis
Mike Rea
Dr Taleb Rifai
Robert Rowntree
David Scowsill
Patricia Simillon Dorne
Robin Tauck
Ian Taylor
Brett Tollman
Deirdre Wells OBE
Venue

Haberdashers' Hall, 18 West Smithfield, London, EC1A 9HQ

Tel: 020 7246 9988, Fax: 020 7246 9989
Email: enquiries@haberdashers.co.uk
Venue website www.haberdashers.co.uk

Map
Travel & Visa Information

Visa Information

How to apply for a visa

You can apply for a UK visa in a several ways, for example, by post, by courier, in person or online. Please contact your nearest British mission overseas to confirm the ways in which you can apply.

Some visa sections will only accept applications made online so please check first.

A visa application form (VAF 1 - Visitor) will be available if you cannot apply online, which you can get from your nearest British embassy.

Visa application centers

In busy areas you can find visa application centers (VACs), which make it easier to apply for a UK visa. They speed up the process by offering advice to ensure you have submitted all of the relevant documentation and answer any queries. They also collect payment and your bio-metric information. The British mission will then consider your application and decide whether to issue or refuse your visa. VAC staff do not have a say in this decision.

https://www.gov.uk/find-a-visa-application-centre

What is 'bio-metric' information?

Your bio- metric information will need to be submitted in person at your nearest Visa Application Center (VAC) and is required and needs to be submitted when applying for a visa in all countries at present. If there is not a VAC in your country you will need to go to the British mission. Your visa applications will not be processed until you have provided the necessary bio-metric information.

Bio- Metric information consists of a digital full face photograph and fingerprint scans of all 10 fingers. This will be done by the staff at your local VAC centre or British Mission. The finger scans are electronic so staff will not use any ink, liquids or chemicals. The digital photograph will be taken at the same time and must be of your full face. No accessories such as sun glasses, hats, scarves or anything that covers your head or face should be worn (unless you wear it for cultural or religious reasons but your face must not be covered). You will also need to ensure that you do not have any cuts or markings on your fingertips, cuts or bruises on your face or henna tattoos/ any other decorative elements. The whole process takes approximately 5 minutes.

For more information on visa applications for entry into the UK go to https://www.gov.uk/government/organisations/uk-visas-and-immigration


 

Travel Information

There are 4 tube stations all within a 5-10 minute walk to Haberdashers Hall:-

Barbican, Farringdon (Hammersmith & City line and Metropolitan Line), Chancery Lane and St Pauls (Central Line).

For more information on travelling around London/tube maps etc go to Transport For London:-

https://tfl.gov.uk/plan-a-journey/


 

Travelling to Central London from London Airports

London Heathrow

You can choose from train, tube, taxi or coach. All options take you to the heart of the city. Whether you’re looking for speed, comfort or a cost effective route there’s just the option for you.

For detailed travel information go to:- http://www.heathrow.com/transport-and-directions/getting-to-central-london

London Gatwick

There are lots of options for getting to London by train from Gatwick and with the introduction of Oyster and contactless payments, it's quick and easy to hop onboard.

For detailed travel information go to:- http://www.gatwickairport.com/to-and-from/gatwick-to-london/

London Stanstead

Central London can be reached via buses, coaches, trains, car and taxi.

For detailed travel information go to:- http://www.stanstedairport.com/to-and-from-the-airport/stansted-to-london/

London Luton

You can get to central London from London Luton easily by road, rail, bus & coach or taxi.

For detailed travel information go to:- http://www.london-luton.co.uk/to-and-from-lla

City Airport

Central London is easily accessible viathe Doclands Light Railway (DLR), bus, train and taxi.

For detailed travel information go to:- https://www.londoncityairport.com/visitingtheairport/page/publictransport

Helpful Websites when visiting London:-

www.tfl.gov.uk

www.visitlondon.com

www.timeout.com/london

Book now

 

 

 

The inagural ITCMS promises to be a sellout event. Tickets are priced at £249.

Ticket price includes a full-day conference programme featuring key industry & government figures.  

Also included in the price is full hospitality and a drinks reception at the close of the day.

 

Partners & Sponsors

The ITCMS is produced in partnership with corporate sponsors and the key global travel associations to ensure a highly targeted and relevant programme covering all industry sectors.

 

 

 

Platinum Sponsor

            

 

Gold Sponsors

 

 

Silver Sponsors

 

 
Cognizant resize   

  

Partners

 

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Latest News
Dr Taleb Rifai & Elena Kountoura to headline ITCMS

 

17 October 2016

Dr Taleb Rifai and Elena Kountoura to headline International Travel Crisis Management Summit

Forum unites industry leaders in London to address global travel challenges

 

LONDON — The speaker line-up for the inaugural International Travel Crisis Management Summit (ITCMS), taking place on 10 November 2016 in London, has been confirmed.

 

The impressive roster of speakers includes:

Dr Taleb Rifai – Secretary General, UNWTO

Elena Kountoura – Minister of Economy, Development and Tourism, Greece

Gerald Lawless - Head of Tourism and Hospitality, Dubai Holding, Chairman, WTTC

Clive Jacobs – Chairman, Jacobs Media Group

Helena Egan – Director, Global Industry Relations, TripAdvisor

Brett Tollman – CEO, Travel Corporation

 

The one-day event, an industry first, will unite thought leaders in travel, government, media, crisis management and public relations to discuss best practices for addressing emerging threats and managing post-event responses.  The ITCMS is supported by key industry suppliers including Amadeus, AIG and Abu Dhabi Tourism Authority.

 

The event will address the need for a consolidated approach to world crises. From acts of terrorism and civil unrest to environmental and natural disasters, in the last decade $1.3 trillion has been spent in crisis-related damages impacting the lives of 2.7 billion people. With increasingly troubled political, financial and environmental climates across the globe, these figures are set to rise. By taking a proactive stance and sharing resources, the ITCMS will outline a path for the travel industry to best collaborate with governments and instil confidence among travellers worldwide.

 

 

 

Announcing the speaker line up, Duncan Horton, CEO of Jacobs Media Group commented “We are proud to have been able to secure some incredibly senior and influential figures such as Dr Taleb Rifi, Elenaor Kountoura and Gerald Lawless to name but a few.  Along with the other speakers and senior delegates it clearly demonstrates the appetite within the global travel industry to come together and tackle crisis management in a collaborative, open and joined-up way.

 

“The ITCMS is designed to be an open forum for senior travel professionals to share their first-hand accounts of dealing with a crisis so that as an industry we may learn and improve our response.”

 

Designed for senior-level decision makers in government and travel, the ITCMS will share case studies from key sectors: aviation, transportation and accommodation; highlight lessons learned from major destinations; reveal strategies for public relations in dealing with the media, investors and the public; and demonstrate ways to build rapport with governments while educating travellers.

 

International Tourism Crisis Management Summit will be held on 10 November 2016 at Haberdashers’ Hall in London.  Registration is available now and delegate tickets are available now at an early bird rate of £225.00 GBP

 

For more information or to register for ITCMS, visit www.itcms.travel

 

- ENDS -

 

Media contact: Daniela.wagner@jacobsmediagroup.co.uk

 

Notes to editors:

About Jacobs Media Group

Jacobs Media Group is Europe’s largest travel and hospitality business-to-business media company. In the UK it publishes over 150 print publications and across Europe, Jacobs Media Group produces over 120 events attracting more than 9,000 delegates. 

International Travel Crisis Management Summit 2016
Official launch statement.

LONDON (12 July 2016) — Jacobs Media Group, parent company of Travel Weekly Group and the Caterer, has launched the International Travel Crisis Management Summit (ITCMS) to take place on 10 November 2016 at Haberdashers’ Hall in London. The one-day event, an industry first, will unite thought leaders in travel, government, media, crisis management and public relations to discuss best practices for addressing emerging threats and managing post-event responses.

The event will address the need for a consolidated approach to world crises. From acts of terrorism and civil unrest to environmental and natural disasters, in the last decade $1.3 trillion has been spent in crisis-related damages impacting the lives of 2.7 billion people. With increasingly troubled political, financial and environmental climates across the globe, these figures are set to rise. By taking a proactive stance and sharing resources, the ITCMS will outline a path for the travel industry to best collaborate with governments and instil confidence among travellers worldwide.

Launching the event, Duncan Horton, CEO of Jacobs Media Group commented “Every day the travel and tourism industry moves huge numbers of people around the world for both business and pleasure in an increasingly volatile landscape. In the last few months alone, terrorists attacked major capital cities around the world which impacted civilians and tourists alike.

“We, as a worldwide industry, need to address to travellers’ expectations for safety and their need for rapid assistance should things go wrong. The ITCMS is designed to share best practices from the most senior people in the industry as well as case studies from colleagues who have experienced crises firsthand. We will not only focus on active situations, but also look at how business recovers in the longer term.”

Designed for senior-level decision makers in government and travel, the ITCMS will share case studies from key sectors: aviation, transportation and accommodation; highlight lessons learned from major destinations; reveal strategies for public relations in dealing with the media, investors and the public; and demonstrate ways to build rapport with governments while educating travellers.

“We are encouraged by the keen interest already expressed by governments, key associations and operators towards the ITCMS,” said Horton. “We believe it will play an important, ongoing role in ensuring the safety of all travellers.”

International Tourism Crisis Management Summit will be held on 10 November 2016 at Haberdashers’ Hall in London.  Registration is available now and delegate tickets are available now at an early bird rate of £225.00 GBP

For more information or to register for ITCMS, please contact Daniela.wagner@jacobsmediagroup.co.uk

Or visit -  www.itcms.travel

Contact us

Commercial Opportunities/Speaking Opportunities

Laurie Myers

Email: Laurie.myers@jacobsmediagroup.com

Phone +30 6970032016
US cell +1 949 742 9648
What's App: +306947577656

Daniela Wagner

Email: Daniela.wagner@jacobsmediagroup.com

Phone +44 7932 074 978

Ticket purchases/Enquiries:

Natalie Budgen

Email: Natalie.budgen@jacobsmediagroup.com

Phone +44 207 881 4893